Marcio
Denner

Network Analyst with hands-on experience in monitoring, troubleshooting, and configuring LAN/WAN environments. Based in Anápolis, Brazil — working at the intersection of infrastructure and reliability.

Get in touch LinkedIn →

Experience

Jan 2022 — Present
4 yrs 3 mos
LIVE Internet

Network Analyst L1 (NOC)

  • Developed and maintained network architecture and topology documentation
  • Implemented multichannel systems and tools for the IT service desk
  • Documented IT processes and procedures to streamline onboarding
  • Configured computer networks across multiple locations
  • Optimized hardware and software for more efficient network communication
  • Deployed essential software components in the cloud
Aug 2021 — Jan 2022
6 mos
LIVE Internet

Technical Support

  • Collaborated with cross-functional teams to identify and resolve customer issues
  • Handled both inbound and outbound customer service requests efficiently
  • Configured switches, routers, and IoT devices
  • Contributed to improvements in company system requirements
Jan — Jul 2021
7 mos
Americo Advogados

Account Collections

  • Managed multiple delinquent accounts, contributing to improved debt recovery
  • Accurately updated debtor records and handled inbound/outbound calls

Core Skills

LAN / WAN
Network Configuration
NOC Monitoring
Network Operations
Troubleshooting
Diagnostics & Resolution
Help Desk
L1 Support
Routers & Switches
Hardware Configuration
Linux Server
Server Administration
Windows 10
Desktop Support
Cloud Services
Infrastructure

Certifications

Switches DmOS — Layer 2 Certified
Linux Server Certified
Networking Basics Certified
Fundamentals of Project Management Certified
EF SET English Certificate — 73/100 C2 Proficient

Education

◈
B.Sc. Information Systems
Descomplica Digital University
2023 — 2027 · In Progress

Languages

Portuguese
Native
English
C2 Proficient

Contact

Email
dennermf5@gmail.com
LinkedIn
marciodennerdemelofarinha
Phone
+55 62 99655-6770
Location
Anápolis, GO — Brazil